Xenxa Adik sa Call Center Bloopers!

Agent: Can I call out?

PAC: What for?

Agent: Because the customer wants to call me back.

 

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Agent: This is Team Nette from Team Nette; can I have my first break?

PAC: Why are you on Aux 0 for 15 minutes?

Agent: I don't know, I just logged in...

PAC: Did you press auto in?

Agent: Do I have to?

 

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Agent: I thought I thought I don't have to call you back for break?

PAC: I'm calling you because you're on after call.

Agent: Can I take my scheduled call out?

 

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Agent: Hinahanap nyo daw po ako?

PAC: Bakit di ka naka-log in?

Agent: Lumipat po ako ng station.

PAC: Kanina pa yun.

Agent: Nag-pupull up pa po kasi kao ng resources kanina.

PAC: You should have pressed Aux 8 after transferring to another work station. Dib a sinabi ko yun sa yo?

Agent: Para dun po pala yun...

 

 

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Agent: PAC, asking for permission for call out?

PAC: What for?

Agent: I need to call somebody.

 

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Agent: PAC, can I change station?

PAC: Why?

Agent: My PC is crashing.

 

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Agent: Can I call out?

PAC: After 5 minutes.

Agent: I'm sorry. I can't hear you. The choppy is audio.

 

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Agent: PAC, this is ________ from Initial Install.

 

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Agent: Hi PAC, can I take my break?

PAC: Press aux 2 after 5 minutes...don't call me back.

Agent: ( butting in ) Do I have to call you back?

PAC: I just said you don't have to call me back.

Agent: Aaah..so okay na magbreak ngayon PAC?

PAC: Grrrr....

 

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Agent: Hi PAC, this is ________ from Vonage Technical Support. Can I call back?

PAC: You're from which queue sir?

Agent: Technical Support. ( with conviction )

PAC: I mean... US Install, Service 1 or 2, UK?

Agent: Huh? I'm from wave 12.

 

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Agent: (Dials PAC hotline. After quite some time.)

"Thank your for calling Technical Support. This is _________.

May I have your Vonage phone number please?

PAC: Hello TSR, this is PAC. Were you trying to call PAC?

Agent: Ay opo pala. Sorry, sorry. Asking for break po.

PAC: Sir nagdial po kyo, remember? You were just on PAC queue.

Kala mo AVAIL? Kala ko tuloy customer na ko eh.

 

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Agent: Hi PAC, I need to restart my PC.

PAC: Okay go ahead. You have 5 minutes to restart.

Agent: PAC what aux?

PAC: The same aux.

Agent: Aux 8?

PAC: Yes, since birth. Nagbago na ba?

 

 

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Agent: PAC I'll be taking my scheduled bio break?

PAC: Ano???

 

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PAC: ( rings agent's extension who's about to go on over break )...

After 2 minutes & 3 rings, agent is now on OB.

Agent: PAC, why were you ringing my phone.

PAC: I tried to catch your attention coz you're about to go on OB.

Agent: Don't worry. I keep track of my break.

PAC: Really? ( Sends the OB screen shot to TL, coaching after. )

 

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Agent ( from new wave ): PAC, can I take my banyo break?

PAC: What?!

 

 

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Agent ( from new wave ): ACP?

PAC ( doesn't answer, busy with the interval report )

Agent: ACP? ACP? ( louder) ACP?

PAC: Yes? Were you trying to call PAC?

Agent: Yes PAC pla. Sorry......

 

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Agent: ( Dials PAC hotline.)

PAC: PAC..

Agent: Ay sorry sorry PAC. I was trying to call the customer back. Wrong number.

 

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Agent: PAC, this is __________ from Install queue. Is it ok to take my lunch now?

PAC: Wait lang ha? ( looks at the queue )

Agent: Thank you. ( Agent pressed AUX 2.)

PAC: ( calls the agent )

Agent: Yes. PAC.

PAC: Did I say yes for your break?

Agent: Huh I thought you said yes.

PAC: Ang layo naman ng "wait lang" sa " yes".

Agent: Sorry po.

PAC: Press auto-in.

 

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Agent ( from new wave): PAC, can I call back.

PAC: Ma'am who's calling please and from which team or queue.

Agent: Umm, This is _______ from team.... Team....

( Asks teammate, " kaninong team ba tayo?" Basta sabihin mo nalang Vonage TS. Teamporary pa tayo eh.)