"Kolgirl"
By Pamela Philippine Daily Inquirer First Posted 01:13:00 01/08/2009 Filed Under: business process outsourcing (BPO), Human Interest, Employment If you are familiar with the terms QA,Queuing, EOP, ACW, AHT, avail, then you are one of us, the thousands of "kolboys" and "kolgirls" in the Philippines. We belong to the sleep-deprived, nicotine-inhaling, cab-riding new breed of Filipino youth. We infuse our anemic, caffeinated veins with ferrous sulfate every day so that we won't be "NCNS" (no call, no show) for our next shift. "Ginagawa naming araw ang gabi." [We make the night our day.] Glamorous? Well, if your idea of glamour is staggering down Ortigas Avenue wearing Paris Hilton shades at 8 in the morning, looking dog-tired while everybody else looks fresh and new, then we are the kings and queens of glamour. Bohemian? Ha ha! We follow a very rigid schedule. We cannot go on extended breaks. We cannot hang up on cursing customers. We cannot...